Beyondpinkshop - Items undelivered no refund

This is with reference to order no : *****.
I had ordered two products, a dress and a jacket. I did not receive both the products for a couple of weeks so I tried calling, messaging and emailing and finally got through after a couple of days. They sent the dress in a few days and told the jacket was out of stock but would be delivered by the next week. I received the dress, not only was it cheap but it was also not in accordance to the size chart. I initiated a return immediately but no one came to pick it up for a couple of months and after not receiving the jacket (that was supposed to come the next week) for a few of months I cancelled the item. I called regularly for a few weeks just to get the dress returned. Finally got through and they said they would send somebody immediately, after a few days I got the jacket which I had cancelled it was of poor quality, did not match the picture and was not of the same colour. After weeks of calling AGAIN! Finally someone came and picked up the items.
I have called numerous times after that to get a replacement or a refund, emailed a couple of times too.There is rarely an answer or reply and if any it is extremely unprofessional and pathetic.
The website is never updated so I am not able to track the status of the order or refund.
Keep in mind my order was placed in either July or August of **** and it is now ****.
Through this forum atleast, I hope the issue is resolved quickly and I get a refund at the earliest.
I spent quite a lot of money on this website and wish to get a refund at the earliest to just close this matter.