DRS Agarwal packers and Movers - Item missing Photo frame broken

I kept my belongings in Pune Ware house of DRS Agarwal packers and Movers monthly rent of **** and requested a delivery in December ****. In the Delivery my Gas stove (Elica with * burner) was missing and i had a big photo frame of Guru nanak Devji , the glass was complete shattered to pieced when the delivery was done. The Cartons had holes bitten by rats and infested with rat faeces. The delivery guy Bajrang has given a receipt where i mentioned about missing stove and damaged goods and taken a snap shot of the receipt. He said that feedback call will be arranged within * days and their team will be getting back to me on the missing and damaged items. After waiting for more than a week and no response from DRS ,I called the Pune in charge Raghu and Vikram ( Mobile no ********** and ********** respectively) , they said that the missing gas they are trying to find and will be delivered in ** days. I have been chasing regularly since then and there has been no update on missing gas stove, they keep on saying that we are still finding the missing stove.