Zouk bag - Item is not delivered

Dear [Seller/zouk ] Team,

I am writing regarding Order #[Order Number ************] placed on.[may **]

As per your records, the order status shows "Delivered & Received". However, I confirm that I have not received the item till date. I have checked with my building security, neighbors, and the local delivery office, but the package is not there.

Kindly investigate this issue. If you have proof of delivery such as a signed POD, delivery photo, or GPS confirmation, please share it with me for verification.

Since the item was not received, I request you to process a full refund of ₹ to my original payment method within *-* business days.[****]

Order Details for reference:
- Order ID:*******
- Item Name: bhuj rabari women's office bag
- Amount Paid: ₹****
- Delivery Address:SOMYA Raam

Rz-** A Arjun park Near akash hospital new Delhi, delhi -****** SOUTH WEST

India ******

I look forward to your prompt resolution on this matter.

Regards,
[Somy]
[**********]