Torrent power limited Agra - Issues in getting a new connection

Respected Madam/ Sir,

This is with utmost disappointment that I (Ritu Garg and Barkha Bansal) have to write a mail to Torrent head office, Hyderabad after visiting and meeting multiple officers and the so-called middleman 'Dalal' that are associated with Torrent Agra office (details of one such person attached herein, with charges for his esteemed services for file preparation).

Application for a new connection, application no. ********* was applied on **/**/**** (document attached) and till date the same has not been approved and the connection has not been awarded on my shop, address of which is shop number Shop no ***, Sector *, Transport Nagar Agra, ******

To my surprise, a Torrent connection was already existing on the same premise with the old owner of the shop and the connection number was ********* (document attached) however with the change of the ownership of the shop the old connection has been disconnected and a new connection was applied with the number ********* as mentioned above, which is still pending.

Time and again, we have been receiving excuses from the Torrent officers, sometimes to bring some document or the other, sometimes to bring an approved map of ADA and so on but no progress on the new connection. All necessary Agra Nagar Nigam Tax and Tehsil tax receipts are also attached herein. If this documentation is such a roadblock, can we get an explanation as to why there was an existing Torrent connection on the same premises without all documents in place or why there are other Torrent electricity connections at all the nearby shops on the same road. If the documentation is insufficient then shouldn't all the connections of all search nearby shops be disconnected. Please explain.

I am writing this mail to you to get your urgent attention and support on this issue as this delay in getting a new connection is significantly impacting me mentally and financially. Request you to look into the matter, mark it to someone who can get this resolved and proceed to next steps. Expecting your help, recommendations with urgency and positive next step.

Thanks and Regards,
Ritu Garg/ Barkha Bansal
**********/ **********