Jabong.com - Irresponsible customer service, false promises and refund not received

Order placed and not delivered. Customer service has no clue. Order cancelled without any explanation... Money not refunded... Escalation mails not responded to ... Escalation desk eventually calls and commits a voucher for the bad treatment but the voucher turns out to be for a measly ** bucks against the promised ***... And the list goes on... Worse the chief manager doesn't seem it important to respond to complaints even after * weeks... additionally refund not done for cancelled order and customer service says it's already done