Loading...
Nidhi pareek filed complaint against Videocon D2h Services on Sep 28, 2019
My customer ID is ********
Name : Praveen Pareek
It is awful to came to know that how the Videocon services can harm a customer who is loyal to it from last * years. But now is the time i need to change my product for sure.
With due respect i want to start my case which started **-** days back when my d*h Videocon remote suddenly stopped working. I started calling the customer care but they replied me that my remote was not their company’s remote.
Ample of times i talked to the supervisor also but i got no satisfactory reply. The thing which amazed me was they dont give warranty for the remote and this is because i am suffering so many times for such small issue. Then I decided, ok i should take a new remote. I again called the customer care but * days have passed and no engineer have visited my place yet. The way the customer care people talked to me is so bad, illogical and irresponsive every time. The complaint nos i got was :
Dear PRAVEEN PAREEK your Complaint No. ********* for Customer ID ******** has been registered and will get resolved till Friday, September **, **** **.** PM
Dear PRAVEEN PAREEK your Complaint No. ********* for Customer ID ******** has been registered and will get resolved till Friday, September **, **** **.** PM
One was : *********
This i am sending you so you can connect to my issue.
Every time I requested to SMS me the complaint no. but they did not.
Till date after calling for so many times no Engineer have visited my home and still the customer executive is saying me to wait for ** hours from last * days.
Also overall i have experienced that i have to call the customer care every month which clearly shows what kind of services they provide.
Regards
Nidhi Pareek
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have paid **** Rs. On March ** **** through videocon D*h website for a new connection but there is no response from the customer service. I have my bank statement
I got a new connection on *th January ****.At the time your staff told that for new connection you don't need to recharge for * months(I.e) your next recharge will be on august ****.But now the TV notification showi...
Daer sir/mam i hard purchage upgrade version videocon d*h set box normal to HD your technician M. bhaskar chandra behera said rs**** for the box and take it my satalight antina broken some reason then ...
i have done recharges my customer id ********* .Company is deduct ** rs for services but i have not activated any services from them. After doing various call there customer care they also not given proper respons...
Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that with...