Investors Clinic - Investors Clinic Fraudulent information Property not delivered as promised

I booked a Studio Apartment is Supertech Czar Suites (CZAR SUITES, OMICRON-*, GREATER NOIDA) on the *rd of August **** via Investors Clinic. The deal was done by Rohan Kakkar and Kush Kakkar. It's a ready to move-in property and I was assured possession by the end of August ****. The entire cost of the apartment, including GST, PLC, Full Furnishing, Water Connection, IFMS, EDC/IDC, Maintenance, Electricity Installation, Fire Fighting charges, Power Backup, Paid Parking, Possession charges, etc (all charges) was finalised for Rs.*******.

*rd August : I paid Rs. ******* via NEFT Tranfer and gave a cheque for Rs ******. (Total – Rs. *******).Only Rs.****** was pending, which I was told by Rohan to pay at the time of possession.

August passed and after following up with Kush Kakkar on the possession/handover, he informed that it'll take another **-** days. After waiting for * weeks, I again followed up and this time I was told that they have lost the cheque of Rs.****** and I should pay the entire balance of Rs ****** + Rs ******, only then they will start the work in the apartment and in * days’ time, I’ll get the handover. So I paid the entire pending amount of Rs. ****** on the **th of September via NEFT transfer and was waiting for the handover.

I followed up again to see if the work has started and by when will I get the handover, Kush informed that the work will start on **st September. I went to Supertech to see if the work had started, but to my surprise, there was nothing done.

I escalated this matter to Rohan Kakkar (Kush Kakkar’s boss) on the **th of September via Whatsapp, but he didn’t respond. Simultaneously, I escalated this on the office Customer Care email ID on the **th of September.

On **th Kush connected Rohan on a conference call with me and Rohan gave me a confirmed date that by **th of October ****, I’ll get the handover. So I started waiting again.

After repeated follow ups on email with their Customer Care and Kush Kakkar, finally Kush shared a video of the work which was being done in my apartment for the handover. He shared this video on whatsapp on the *th of October. I was happy that at least work had started and I was promised handover by **th or **th of October. Now on the **th of October I asked Kush that I wanted to come and look at the apartment to look at the work being done. He gave an excuse and asked me not to come. Then continuously I kept on requesting that I wanted to come and see the apartment to which Kush kept on giving me excuses that he’s not well and will update me in sometime.

Since Kush Kakkar and the Customer Care team in Investors Clinic were not giving me any concrete answers on the handover date, so on **th October, I called up Supertech CRM to see what’s the delay and they informed me that they do not have any details of my booking.

Then I went to Supertech Czar to speak to someone on the site. I met Mr Sushil and he also confirmed that they do not have a booking in my name?

I asked them to let me look at the flat which as per Kush Kakkar was being readied for the handover and a video of the work being done by the labour, was shared with me on the *th of October ****.

When I saw the apartment on the **th of October, I WAS SHOCKED...there was no work done. In fact the apartment was never opened and I WAS GIVEN A FAKE VIDEO BY KUSH.
THIS IS PURE FRAUD.
I escalated this to their Customer Support, but they are not acknowledging or giving me the details to escalate this to their Senior Management.
They cheated and have taken Rs.******* of my hard earned money and there is no news of the apartment.

Please help..