Act Fibernet Hyderabad - Internet service not providing properly
Arun filed complaint against Act Fibernet Hyderabad on Aug 26, 2021
I have been frequently facing internet connectivity issue for my home connection. Due to Corona effect I need to do work from home for that I am completely dependent on Internet. But our legend service provider engineer's are working very hard so that I have to raise a new Ticket every **-**days and for resolution it takes *-* days(approximately).
Reaching Customer care number also is a very hard task, call gets disconnected automatically before an agent speaks.
And every agent says issue will be resolved and as per my request escalated the ticket to next level which had never happened.
Local ISP's are providing a better service than ACT in my area. Unfortunately being an old customer I trusted ACT and subscribed for annual package.
Sent emails for nodalofficer.hyd@actcorp.in and appellate.authorityhyd@actcorp.in mail IDs and never received a satisfactory response.
With Internet issue my performance got degraded in view of management.
I demand for quick resolution, compensate, proper response from ACT.
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