Royal Sundaram General Insurance Co. Limited - insurance claim rejected not a valid reason

"DEAR SIR,
I HAVE A TWO WHEELER POLICY NUMBER ROYAL SUNDARAM GENERAL INSURANCE VIDE POLICY NO. VMPB************. NAME OF PRAGATI BEHERA

I HAVE CLAIM IN THIS POLICY AND SURVEYOR DONE ALL WORK AND TAKE ALL DOCUMENT AND VIRIFY THE SAME AND HE SAID ALL DOCUMENTS ARE AND WNQUIRY ALSO DONE AND HE PRCESS THE FILE AT ROYAL SUNDARAM OFFICE AT BHUBANESWAR BRANCH .

AT OFFICE MR. PATTNAIK HEAD OF BHUBANESWAR BRANCH SAID TO ME, YOU DO WRONG AT POLICY BAZAR WHEN YOU TAKE THIS POLICY, ENTER WRONG PREVIOUS POLICY NO THAT IS PB***** OF ICICI LOMBARD.( THIS POLICY NUMBER BYDAFAULT TAKEN BY POLICY BAZAR I AM NOT GIVEN THAT I SAID TO HIM)

AND THEY SAID GIVE US PREVIOUS POLICY THEN WE APPRROVED YOUR CLAIM.
HOW I GIVE THIS PREVIOUS POLICY, MY PREVIOUS POLICY NO. IS DIFFERENT. AND I ALSO GIVE MY PREVIOUS POLICY AND THEY SAID GIVE US POLICY NUMBER THAT IS PB***** ( PB MEANS POLICY BAZAR AND SEQUENCE NO. ***** THAT IS PB*****).. MY CLAIM AMOUNT ALMOST RS. ****/-.
THEY SAID WE REJECT YOUR CLAIM IF YOU DO NOT PROVIDE PREVIOUS POLICY (THAT IS IMPOSSIBLE ). I KNOW YOU HAVE A BIG NAME IN INDIA I AM NOT EXPECTED FROM ROYAL SUNDARAM FOR A SILLY THINGS THAT PREVIOUS POLICY GIVEN BYDEFAULY BY POLICY BAZAR AND I SUFFERED LOT.YOU REJECT MY CLAIM FOR PREVIOUS POLICY NO IS WRONG.
KINDLY DO THE NEEDFULL IN THE MATTER

PLEASE CONTACT THIS NUMBER HEAD OF ROYAL SUNDARAM, ODISHA. MR. PATTNAIK. MB. ********** THEY SAID TO ME AND REJECT THE FILE."