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Hathway Broadband Internet - Installation not done

Worship filed complaint against Hathway Broadband Internet on May 9, 2019

I have paid Rs *** monthly plan to Hathway Account number **********. After that, I raised a request for installation on *nd May **** but there is no update. I called to customer care. They raised a new request after one week. One executive came on Monday * pm he gave connection description but there is no Internet and wiring He told me to contact his senior for wiring but nothing happens after that. Then I called call centre executive they told within * day it will be active but there is no luck. Again and again, when I called they told there is a technical issue it is not configured properly technician will come and fix that issue. No one came again called to care this time will forward this to technical back end team still I am facing the internet issue. No resolution from the past ** days. This kind of service Hathway providing.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Hathway Broadband Internet

119

Total Complaints

63

Total Resolved

52.94%

Consumer Satisfaction

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