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Samiksha Kapile filed complaint against Indigo on Jun 16, 2020
Hi ,
I booked ticket from mumbai to nagpur for **/**/**** from indigo and on **/**/**** i received email that the flight *E **** from BOM to NAG on **-**-** is cancelled due to COVID-** retriction.
So i booked another ticked from different airlines now indigo is telling we dint send any email and stating if you want to cancel, cancellation charges will be apply.
Kindly find the below email from indigo
From: goIndiGo <services@goindigo.in>
Date: Mon, Jun **, **** at *:** PM
Subject: IndiGo Flight Cancellation
To: < samikshabansod@gmail.com>
Dear *E Customer,
This is in reference to your booking under the PNR- RMTY*N
Your flight *E **** from BOM to NAG on **-**-** is cancelled due to COVID-** travel restrictions. Please clickhttps://bit.ly/*GVplHb for alternate options or to cancel and process refund. We deeply regret any inconvenience caused to you.
To Chat with us https://bit.ly/*XfcxF*.
Message us on Facebook
Tweet us at @IndiGo*E
Looking forward to welcoming you on board our lean, clean flying machine.
Regards,
IndiGo
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- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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