Firstcry India - Indefinite delay for pickup and exchange of products

On December *, ****, I filed a return of a jacket with order no *******RVFF**F*** that I purchased from Firstcry India. The same day, I also placed an exachnge of another jacket with the order no *******LELA***C*C due to size issues. On December *, ****, I placed an exchange of yet another jacket with the order no *******MOOB*ED**A due to size issues. Till date none of the three products have been picked up or exchanged. I have already placed multiple calls with the company but none proved to be successsful as they haven't put a return date yet. I like my products to be returned and those that needed to be exchanged should be exchanged at the earliest.