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Rahul Vats filed complaint against Make My Trip Pvt Ltd on Dec 20, 2025
Dear MakeMyTrip Support Team,
I am writing to urgently escalate an issue regarding my recent flight booking (PNR: Q*MU*Z) for five passengers from Delhi to Patna, booked through MakeMyTrip for travel on * December.
A wrong travel date was selected by mistake as the page got refreshed, and immediately upon realizing the error, I cancelled the booking instantly. The cancellation was done within minutes, and no service of any kind was utilized and while proceeding to adding card details for payemnt page got refreshed.
However, I was surprised to receive only ₹**,*** against the total amount paid of ₹**,***, which reflects an excessive and unjustified deduction of nearly ₹**,***.
I request MakeMyTrip to:
Recalculate the refund accurately as Per New DGCA Guidelines
Refund all MMT cancellation charges and the full convenience fee
Coordinate with IndiGo to process the correct and fair refund amount
Provide a detailed breakup explaining the deductions applied
I request you to treat this as a priority. This is a simple case of an instant mistaken booking, and such heavy charges are not justified.
If required, I will escalate this matter to the MMT Grievance Officer and the National Consumer Helpline, but I am hopeful you will resolve this without needing escalation.
Thank you for your prompt assistance.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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