CESC LTD KOLKATA - Incorrect Excessive Billing and Further Harassment

My Customer id is ***********.My metre of CESC had malfunctioned so last year I complained against it and after * months it was replaced. Upon receiving the bill I was shocked to find that CESC had calculated my bill pro rata on the basis of Apr **** consumption and sent me a bill of Rs **,*** . Now it is obvious that Apr being a peak summer month the consumption would be on the higher side compared to the full year. A more rational point would have been to take the full year data of **-** when the metre was working and accordingly bill me for the usage. Secondly since the bill was consolidated for ** months I was also not given the slab benefit for ** months which led to a loss of Rs ***.** per month for ** months. Also by wrongly taking Apr **** as a base month my bill was on the higher side to the tune of Rs **,*** approx compared to the same ** month period of ****-****. I also raised the complain to CESC specifically to the Central grievance officer Ms Simita Chakraborty who is senior Deputy Manager-Commercial. She reduced by bill by Rs **** by applying for only * months of winter Nov-Feb. That too she has taken the data of Nov**-Feb** which should ideally have been Nov** to Feb **. Even after my repeated requests and repeated mails no resolution has been provided to me and CESC has closed the docket number on its own. I am attaching the bill for your reference.


I should be billed on my actual consumption of the ** months of previous year **-** and not just on the basis of Apr **** consumption as it is obvious that Apr being a peak summer month does not show the yearly consumption trend. Also I should be given the slab benefit for those ** months which I would have been entitled to if the bills were raised monthly which happens in normal course.