Vodafone - Incorrect billing in international roaming data usage

BINU M S filed complaint against Vodafone on Mar 3, 2017

Hi,
I have activated international roaming pack with my Vodafone postpaid number and travelled to Sydney via Srilanka & Malaysia. During the international roaming i have consumed ** MB of data and they have charged *****.* INR (i.e. *.** Rs per **KB), though my pack is on active mode; But they are claiming that IR pack is inactive. International roaming pack activation for Australian network specifically requested and activated before my travel; But, the sim has selected the signal with Telstra network. There many technical hindrances with Vodafone network during international travel. I request Vodafone to revise this unethical billing amount immediately.

Reg.
+**-********** (Number in SOS mode currently).
e-mail: binums_se@yahoo.com

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Vodafone

266

Total Complaints

155

Total Resolved

58.27%

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