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Dr NEENA FALDESAI filed complaint against Pepperfry furniture on May 12, 2023
I had ordered a tv unit from Pepperfry with the help of the local sales person from Porvorim, Goa showroom. The unit came incomplete with one missing piece, so I raised a complaint and sent an email to return the item. Just a reply mail was received saying the matter will be looked into. I wasn't informed whether the unit will be returned or the piece sent and when. The opened incomplete assembly has been lying in my living room as an eyesore for the last * weeks. * days back the missing part was sent and now I am begging to send the assembly person. I have never had such an experience with any online shopping platform. It has been a greatly disturbing and frustrating experience. The order number is *********. Can u please look into this matter.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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