Dr Lal Path Labs - Incomplete medical report from drlal path labs

Client Details:

Patient Name: Mr. Sher Singh
Age & Sex: ** years / Male
Invoice Cum Receipt No: OIDL******************
Lab No: *********
Date & Time of Sample Submission: **-**-****, **:**:**
Referring Doctor: Dr. Rekha Bansal
Contact No: **********
LPL Client Code: CC*****
Reporting Location: FPSC-NER Chowk Mandi
Tests Conducted:

HISTOPATHOLOGY FINAL DIAGNOSIS PANEL (Code: Z***)
ONCOPRO LUNG BASIC PANEL-ALK*, ROS*, AND EGFR MUTATION (Code: Z***)
EGFR, MUTATIONAL ANALYSIS (Code: N***)
NSCLC (NON-SMALL CELL LUNG CANCER) FISH PANEL ALK* AND ROS* (Code: Z***)
Issues:

The estimated report collection date was **-**-**** at **:**.
The ROS* and ALK* analysis, which are part of the ONCOPRO LUNG BASIC PANEL and NSCLC FISH PANEL, were not provided.
Customer care initially informed that the report was complete.
Subsequently, internal communication from Lal PathLabs indicated that the report is unavailable due to technical issues.
This discrepancy has caused significant distress and confusion, and the incomplete report is affecting patients medical diagnosis and treatment.
Request for Legal Action:
I am requesting your firm to take the necessary legal actions to:

Obtain the complete medical report, including the ROS* and ALK* analysis.