Byju's Ed-tech company - Incentive not received

I completed my training in byju's as a BDT on **-**-**** in byju's office gurgaon. I completed all the parameters to become BDA but after more than *month wait I came to know, I don't qualify for becoming BDA due to some HR feedback. I accepted it and started searching other job. According to my offer letter and mail with the HR, BDT get incentive after completion of **days of training. I waited for **days but not got. I talked with the HR and she said Our batch-*** will get incentive after **days. I accepted it. Now its **-**-****, more than ***days and I didn't get incentive amount yet and not getting a response from there side.