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Sreepathy Sridhar filed complaint against Dell Computers on Oct 11, 2021
Faced a not charging battery issue. Decided to change dc port and battery as per dell support. However, the technicians changed the dc port with all components attached ans ultimately fried the motherboard. Dell offered free replacement for motherboard, * dc ports, battery and cable. However only received motherboard, battery, cable and * dc port. Problem is their lack of training led to whole system collapse and the team offered **days warranty for new motherboard. The system could be working for another year or two with the old motherboard if the technicians have done their Job professionally. Moreover, the head tried to cut the call without resolving the issue showing his highly professional nature.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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