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Netflix india Icici bank - I was charged twice for the month using autopay by netflix

Fathima Hussain filed complaint against Netflix india Icici bank on Jul 20, 2023

i have turned on autopay on netflix where money is debited automatically every month and this happens everymonth.

Today when i checked my statements it has charged me twice and the transaction was successful all the time

I have the upi transaction record of it .Imagine im more than * year of a customer of theirs and this happens out of the blue thinking we dont check anything and scamming us

I have contacted the customer service they said it was unsuccessful and i should contact the bank and i have also contacted the icici bank they said is a successful transaction and it should be done by netflix

Imagine stuck between all this !!! the only fault i have done is turn on autopay

I have the proofs of the transactions

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Netflix india Icici bank

4

Total Complaints

2

Total Resolved

50.00%

Consumer Satisfaction

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