Flipkart - I have ordered LG washing machine not delivered without my confirmation they re cancelled the produc

below is the mail communication to the flipkart they are not responded


Dear Customer Service Team,

I am writing to formally express my deep dissatisfaction with the service I have received regarding my recent order of an LG *kg front-load washing machine, placed on October *, ****.

The initial delivery was scheduled for October **, with installation planned for October **.

However, the product was not delivered on the promised date, and since then, I have had to follow up multiple times without any resolution or proactive communication from your side.

Follow-up Timeline:

- *st Follow-up (October **): I contacted customer support and was informed that a technical issue had caused the delay. I was assured the product would be delivered by October **.

- *nd Follow-up (October **): Upon further delay, I reached out again and was given the same explanation. The new delivery date was set for October **.

- *rd Follow-up (October **): Still no delivery. I was told the seller was being coordinated with and the product would be shipped by October **.

- *th Follow-up (October **): Yet again, the date was pushed to October **.

- Today (October **): I checked the status and found the delivery date has now been changed to October **, without any prior intimation.

This experience has been extremely frustrating and disappointing.

There has been no proactive communication from your team regarding delays.

On October **, my cousin stayed home from work to receive the delivery, but no message or call was received to inform us of the delay. This lack of accountability and transparency is unacceptable.

I have now been waiting ** days for a single product, and each time I follow up, I am given the same vague reason and a new delivery date that is never honored. This has caused significant inconvenience and loss of time and money.

I request clear answers to the following:

*. What is the actual reason for the repeated delays in delivering this product?

*. Do you have any escalation or risk mitigation procedures in place for undelivered items?

*. What Corrective and Preventive Actions (CAPA) are being taken to resolve this issue?

*. When will the product be delivered—please provide a firm and final date.

*. Who will compensate my cousin for the loss of a full workday due to your failure to communicate?

*. Why has your team been unable to provide accurate information or resolve the issue despite multiple follow-ups?

I expect a prompt and detailed response addressing each of the above points. If this issue is not resolved immediately, I will be forced to escalate it further.

Thanks and regards,
Sai Kambhampati
pH: **********

For your action and response please.


Best Regards,
Sai.k
pH : **********
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Hi,

Your action is required on below query


Thanks & Regards,
Sai.k
**********

On Fri, Oct **, ****, *:** AM sai chary <saichary***@gmail.com> wrote:
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Requesting for your attention

On Fri, Oct **, ****, *:** AM sai chary <saichary***@gmail.com> wrote:
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