Facebook Pixel Tracking

The Case Factory India - I did not get my order

yogendra nath reddy filed complaint against The Case Factory India on Nov 10, 2025

I placed an order on The Case Factory India website and successfully completed the payment.
However, after the payment was made:
• No order was created or shown in my account.
• I did not receive any order confirmation email or tracking information.
• I have made several attempts to contact the company via the provided mail address (thecasefactoryindia@gmail.com), but I have received no response.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

The Case Factory India

29

Total Complaints

18

Total Resolved

62.07%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Pritam Das on May 23, 2026

The Case Factory India – Refusal to accept return request and pay the refundClosed

Out of the * cases I ordered, only one of them fits my phone well . Order ID S******. I've being contacting them on a regular basis since the last * days and they refuse to check their mails and reply. I even sent ...

Tanaz Makwana on May 5, 2026

The case factory india – Package not delivered Closed

I ordered three cases * days ago yesterday it said that it reached my house when I tracked the location but it hasn't come yet

Renish Narola on May 2, 2026

The Case Factory India – Fake and worst wuality product delivered Closed

I received the product and unfortunately, the experience has been quite disappointing. The case has a clear fitting issue in my iphone ** pro and iphone ** it does not properly align with the camera cutout and edge...

Anu Raj on Apr 19, 2026

The Case Factory India – Order placed But no further information Closed

My order is S****** from The Case Factory India which i ordered on **th April **** but no further processing have been done no messages came like order placed or shipped or anything and i already mailed them there c...

Eaka Sharma on Feb 4, 2026

The Case Factory India – didn t receive any updates regarding my order deliveryClosed

paid full amount to the company for my order of *+* (* total ) phone cases & then haven't been able to log in , nor get any update , it's been over ** days & the delivery seems to be out of picture . feels like i hv...