The Case Factory India - I did not get my order
yogendra nath reddy filed complaint against The Case Factory India on Nov 10, 2025
I placed an order on The Case Factory India website and successfully completed the payment.
However, after the payment was made:
• No order was created or shown in my account.
• I did not receive any order confirmation email or tracking information.
• I have made several attempts to contact the company via the provided mail address (thecasefactoryindia@gmail.com), but I have received no response.
Thousands of customers like you have trusted Voxya to resolve their issues

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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