Hyundai Motors India Limited - Hyundai Motors India Limited Delivered Faulty Car

Dear Sir/Madam,

I am writing to formally bring to your attention a recurring and unresolved issue with my Hyundai Venue Petrol (Registration No. RJ**CC****), which I purchased on **th January ****. I had also opted for Hyundai’s extended warranty at the time of purchase.

As a Central Government employee currently posted in another state, my vehicle is primarily kept at my hometown and is occasionally driven by my father for short trips (**–** km), and by me during visits. Despite being lightly used, the car has exhibited serious pickup issues that could have endangered lives, especially on highways.
Recurring Issue: Loss of Pickup and Safety Hazard

Within the first year of purchase, the car began showing signs of poor pickup, especially during long-distance drives. During extended trips, the vehicle suddenly drops speed from **–*** km/h to **–** km/h mid-drive, creating a severe safety risk.
Service History: Repeated Fuel Pump Replacements and Misdiagnosis

First Incident

Date: **-**-****

Odometer Reading: *,*** km

Issue: Sudden loss of pickup; speed dropped from **–*** km/h to ** km/h

Action: Diagnosed as faulty fuel pump, replaced under warranty

Result: Claimed to be resolved

Second Incident

Date: **-**-****

Odometer Reading: **,*** km

Issue: Same pickup issue during a long drive

Action: Fuel pump replaced again without further investigation

Result: Temporarily resolved

Third Incident

Date: **-**-****

Odometer Reading: **,*** km

Issue: Pickup problem recurred

Diagnosis: Service center now claimed catalytic converter failure and estimated a repair cost of ₹*,**,***

Service Center Position: Denied warranty coverage stating basic warranty expired on **-**-****, and blamed poor fuel quality, attributing fault to the user.

My Position and Request:

The issue first appeared well within the basic warranty period, and despite multiple repairs, the root cause was never properly addressed.

Catalytic converters are designed to last **,***–***,*** miles (approx. ***,***–***,*** km). My vehicle has only run **,*** km, which clearly indicates a premature and unacceptable failure.

The recurring issue highlights a manufacturing defect or inadequate resolution by the service center in previous visits.

Due to my government posting in another state and lack of leave, I could not bring the vehicle in earlier. However, the issue started before the warranty expired (December ****), and I reported it as soon as I was able to return in April ****.

I have emailed Hyundai Customer Care multiple times (on **th April, *th May, *th May, and **th May ****), but have not received any written response. I only received a call from the service center offering a **% discount on the catalytic converter replacement, which I refused, as the fault is systemic and not due to customer negligence.

Request for Resolution:

In light of the above, I respectfully request the following:

Free replacement of the catalytic converter as the defect originated during the warranty period.

One-year warranty coverage on the replaced part.

Formal acknowledgment of the complaint and service record in writing.

This recurring fault, poor handling by the service center, and lack of timely resolution have caused undue mental stress, financial burden, and posed a serious safety risk. If the issue is not resolved satisfactorily, I will be constrained to pursue this matter through the appropriate Consumer Forum and legal avenues.