Hotel denied check in after online payment

Make My Trip - Hotel denied check in after online payment

Jayant filed complaint against Make My Trip on Aug 7, 2019

PNR: **********
Booking Id: NH*************
They said their minimum tariff is *** and they stopped me to check-in. Kindly followup. Payment is already done. I was very helpless. I tried calling MMT support but their executive said to wait for * minutes. I'll transfer your call to a senior person. I was waiting for more than ** mins and suddenly they cut the call. It happened around *.** pm. So I booked another hotel through my friend. I want compensation. I haven't got any response from make my trip. I have sent a mail to mmt and they sent me one link which was not opening. Kindly please help.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Make My Trip

723

Total Complaints

297

Total Resolved

41.08%

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