Hitachi 1 5 Ton AC - Hithachi AC stopped working in

Debraj Das
Babupara
Gobardanga, West Bengal - ******
debraj.das**@gmail.com
+** **********
**-Aug-****


Subject: Complaint Regarding Defective Hitachi AC and Lack of Adequate Support

Dear Sir/Madam,

I am writing this letter to formally lodge a complaint against the poor product quality and inadequate customer support services provided by Hitachi, a brand that is well-regarded in the market. I purchased a brand new Hitachi AC unit, model Hitachi RAK *.* Ton *S Inverter Split AC, from Great Eastern Trading Co. on **-Apr-****. However, within a mere two months of installation, the AC unit malfunctioned, rendering it non-operational for a cumulative period of more than ** days.

I have diligently reported this issue by raising a series of complaints, starting with [*********** (This is the first service number where the actual problem occurred), ***********, ***********, ***********, *********** (still no one is able to resolve)] and escalating to the higher level,L* and L* (*ABD****B**), under the complaint tracking system. Unfortunately, despite repeated attempts to bring this matter to your attention, no proactive measures have been taken by Hitachi's technical support team. This prolonged period of downtime has led to significant discomfort and inconvenience for my family, especially during the sweltering summer months.

What is particularly disheartening is that the technicians who were sent to address the issue have replaced several parts of the AC unit, but the underlying problem persists. Despite these attempts, I have not received any concrete solutions, nor have I been offered a replacement unit or any form of compensation for my ordeal. It is evident that the AC unit I received is inherently defective, as corroborated by the consistent feedback of the technicians who have attempted to repair it.

I believe it is the responsibility of a reputable company like Hitachi to promptly acknowledge and address such issues. I am disappointed by the lack of urgency and commitment on the part of Hitachi to resolve this matter satisfactorily. As a consumer, I have the right to receive a functional product, especially when it is a brand new purchase. It is only fair that Hitachi takes appropriate action to rectify this situation, either by replacing the faulty unit or by providing a refund.

I urge you to intervene in this matter and initiate a thorough investigation into the subpar product quality and negligent customer service practices exhibited by Hitachi in this case. I request your prompt attention to this complaint and the implementation of a suitable resolution that ensures my rights as a consumer are upheld.

I appreciate your time and assistance in resolving this matter and eagerly await your response. I trust that you will take the necessary steps to ensure a just and timely resolution to this issue.

Thank you.

Sincerely,
Debraj Das