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Sham Nayse filed complaint against Hdfc Bank on Apr 5, 2025
I became aware of the fraudulent transactions after receiving WhatsApp messages—please find the attached PDF file as proof.
After that, I immediately called the customer care center to request the card be blocked and to register a complaint. I never requested a replacement card, but the bank issued a new one to me. I have not activated this new card—it is still in a sealed envelope. Yet, transactions are still happening in the background without my consent, and only by the bank.
On December **, ****, just two days after I was issued my credit card (number ****), I received the following WhatsApp message given in "Message *" below. When I sent "No," I received another message, "Message *." I immediately called phone banking to report the issue and received the following acknowledgment numbers:
PhonePe: ******, Manadelame: ******, PhonePe: ******, Manadelame: ******, Manadelame: ******, The call center representative advised me to register a complaint with the cybercrime helpline (****), which I also did. Copies of both the complaints are attached for your reference (Acknowledge no. of cybercrime complaint **************)
During this period, I did not log in to any website for purchases, nor did I share my card details with anyone or provide an OTP.
I received my HDFC credit card (ending in ****) on December **, ****, and activated it the same day. I started using it on December **. I noticed that all the disputed transactions were just ₹* less than my transaction limit, and they continued until my entire credit limit was exhausted. All these transactions happened in a couple of minutes from different parts of the country.
After *-* days the information was visible on my net banking for a credit card (****)
Today *th April **, I notice when I was traveling that my actual balance is **,***.**/- but is showing available balance is only *,***.**/-
Refund / Credit for purchase
Damages for loss and agony
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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