Google pixel mobile - Google Pixel 7 Repair Nightmare Unresolved Repair After a Month
Akashkumar Prahladkumar Shah filed complaint against Google pixel mobile on Sep 13, 2023
On March **, ****, I purchased a Google Pixel * from the authorized retailer, Flipkart.
On **th August ****, my Pixel * suffered physical damage, and as per the standard procedure, I submitted it to the Ahmedabad service center for repair. During the submission, I was informed that my device would be couriered to the Noida service center for the necessary repair.
Regrettably, it has now been a month since I initially submitted my phone for repair, and the level of service and communication I have received from Google's customer support has been highly unsatisfactory. Despite numerous attempts to follow up on the status of my repair, I have received no updates or an estimated time of arrival (ETA) for the resolution of my issue.
The lack of transparency and information about the progress of my repair has been deeply frustrating, to say the least. My efforts to contact customer care have resulted in automated emails sent every four days, merely suggesting that I should continue to wait without offering any concrete information or timeline for resolution.
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