Vodafone - FRAUDULENT CHARGES

This is a strong complaint I want to lodge against WRONGFUL BILLING (**********) being carried on by Vodafone.

During a recent trip by me (**********) to SHILLONG WHICH IS IN INDIA, I visted a place in INDIA by the name of DAWKI.

My phone was automatically made to latch on to the network in Bangladesh despite me not activating any international roaming plan before I departed for the trip.

Now Vodafone is charging me Rs.**** for this as INTERNATIONAL ROAMING SERVICE.

Please note that I have not opted for international roaming on this trip nor have I tried to connect my phone to another countries network.

VODAFONE FRAUDUENTLY MADE MY PHONE CONNECT TO ANOTHER COUNTRIES NETWORK SO THAT THEY COULD CHARGE US THE INTERNATIONAL ROAMING FEES.

I was very much in India which can easily be proven by my passport.

The customer care team has been of ZERO HELP. No one has the authority to take a decision on this matter.
They gave me an email ID and I give getting an auto-response from them.. NO CALL

No senior calls back. I have even written to the appellatte (Mrs. Sharma) but there is no response.

I think they don't have a guide on how to tackle these situations and the seniors refuse to come on the line.