Urbancouch in - Fraudulent Activity

I placed an order for a sofa set on ** November **** and was promised a delivery date of *th December at the time of ordering.

The order date kept changing, and they kept promising and lying that they had already shipped it. Eventually, I received the sofa on the **th of December ****.

As soon as the delivery folks started unloading the sofa, I noticed that it looked different from what I had ordered, so I refused the delivery.

I was assured on phone calls and whatsapp conversation to not refuse the delivery and they'll replace anything that was missing or unsatisfactory and that I should open the package fully before deciding.

After opening, the product dimensions, colour and quality were extremely different from what was advertised on the site. Also, the legs of the sofa and a couple of cushions were absent from the package.

I also bought a * year warranty for repair/replacement by paying an additional cost.

They then asked me to open a refund/replacement request on their site. On the **st of December, ****, they messaged me saying that the return pickup will happen on *th January ****.

No one turned up on *th and they completely stopped responding from *th January onwards, until now.

On **th January ****, I sent them a legal notice through a lawyer through registered post that they refused to accept twice, so it was undelivered.

They basically defrauded me out of about ***** INR and have completely blocked all communication.

I don't know what else to do except take them to court.