Jabong - Fraudulent activity of Jabong

Dear Sir / Madam,

On **th Aug'**, a fraudulent transaction amounting to INR ***,***/- was done on Jabong portal using my debit card credentials (Debit Card No. **** **** **** **** of Icici Bank). On receiving the SMS alert, I immediately called the customer care of the bank to block my debit card and raised Service Request in this regard. I also tried to contact Jabong team at that time to inform about the fraudulent nature of transaction but could not do so since the customer care helpline is active only from *am to *pm.

Next day, on **th Aug'**, I contacted Jabong through email and informed them about the fraudulent nature of transaction and requested to freeze or cancel the said transaction. I also called Custoner Care and informed about the issue. A complaint was noted by Jabong on call and Complaint No. ******** was issued in this regard. The customer care executive on call also confirmed about the cancelling the transaction and refunding back the money to me. I also raised FIR with Cyber Crime Police Station, Infantry Road, Bengaluru vide Crime No. ****/**** dated **th Aug'**. The copy of FIR was also mailed to Jabong.

A partial refund of INR *,***/- was processed by Jabong on *rd Sep'**. The customer care executive on call confirmed about processing the balance refund. Email received from Jabong also highlighted about escalating issue to higher authorities. For the next few days, I kept following up with Customer Care team of Jabong and was just given false sssurances.

After many days, vide email dated *th Sep'** & *th Sep'**, Jabong informs that goods have been delivered and details about the fraudulent transaction can be shared only with authorities of Cyber Crime Police Station. Inspite of this, they never shared any details with Cyber Crime Police Station even though their email ID was readily available with them. On **th Sep'**, I contacted Cyber Crime Police Station Inspector to send mail to Jabong to provide relevant details after which they did.

It seems that Jabong had committed such fraud in collusion with the fraudster and out of greed for money, delivered the goods inspite of having received the Complaint and Fir copy from my side. In case they needed any other details or mail communication from Cyber Crime Police Station, they should have immediately contacted either me or the Inspector on their email id and telephone number provided, which they failed to do resulting in financial loss to me. Further, it seems goods were delivered by Jabong long back and their team was just givng false assurances to cover up their fault. It took them around ** days to inform me about the delivery even though I was following up aggressively with their team.

All mail exchanges with Jabong are available with me. It is very interesting to note that if you follow Jabong consumer complaints online on Facebook, Twitter and other forums, you would come to know that Jabong takes around one month for delivering even one item order and sadly sometimes no delivery takes place. But in my case, even after receiving the complaint, they had dared to deliver the goods immediately to fraudster so that they do not need to refund back the money. So it clearly shows their false intention and collusion of activities with fraudster for their greedy means.

Hence, requesting Jabong to make good the loss of INR ***,*** (****** - ****) immediately failing which my advocate would initiate civil & criminal proceedings along with proceedings in Consumer Court for making good the above loss along with relevant compensation for mental agony undergone by me.

Thanks,

Kunal