Tanav Khanna filed complaint against parimatch on Jun 27, 2024
I bet on afghanistan fours total over *.* and exactly * boundaries were scored in the innings but my bet has resulted in a loss without any reason. The parimatch page clearly mentions that a four scored will be considered if a legal delivery goes beyond the boundary line. I want you to look into this as soon as possible and give my money back along with the profit that I have earned. I genuinely doubt the integrity of the app now whereas I've been an active user of the app for so long. this is because a four was also scored when the ball did not touch the bat and went straight to the boundary. As per the rule book, a * scored by any team is valid whether or not it touches the bat. There has been no information otherwise for the same. I have already attached proof for the total number of fours in the match. Kindly double check your facts and the information that is given on your website. the delivery *.* has been counted as a four in official records as well and according to your rules as well. It was a boundary that was scored since it did not touch the bat of any Afghanistan player and went straight past keeper to the boundary and therefore it isn't visible against any player's name but that does not change the fact that it was a four that was scored by the team Afghanistan. I want my stake back along with the profit and I'm willing to go to any length because of that as it is clear daylight robbery in terms of rules because your website says clearly that it is a four even if it does not touch the bat and that's the basic rule of the game.

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- Preeti Anandan

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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