www travolook in - Fraud regurding air ticket

I want to draw your attantion this is mukul gupta.on *th april **** i visited the protal of "travolook"website for booking my air ticket at the initial stage all the process had done as normal and RS:****.** with refrance :REF********.is deducted from my account and they take ** min under procces.next day they email me that your ticket is cancelled and the amount is refunded as soon .But at the same time i follow the review of the website and the review about the website is not very good they told every coustomer that we will refund within few days,but they did't do possitavily and the website is tottaly fraud.
thereforce i request you to please look into the matter and solve it as soon as possible.