Pepperfry.com - Fraud Order by Pepperfry

My experience with Pepperfry Dommasandra was nothing short of a disappointment. From start , the entire process left me frustrated and regretful of my decision to shop with them.

To begin with, their website is an absolute nightmare to navigate.
It's cluttered with excessive advertisements, pop-ups, and irrelevant recommendations, making it nearly impossible to find what you're actually looking for. The search function is unreliable, often yielding irrelevant results, and the filters hardly work as intended.
So we visited the store met this gentleman Gautham, apparently the store owner. He understood my requirements and showed me a quote of **,*** on their TV at the store and promised a wonderful discount of **,***. I paid the amount placed the order.
To my shock i find that he has omitted an item from the original list of things i shortlisted. Called him to check on this and they also behaved as thought they saw it for the first time. Now they started asking me to pay for the missing item from the new list, this was ridiculous since if i pay what they are asking me it will end up to be close to **,*** then where is the huge discount which drew me to buy from that shop in the first place. The owner is not at all Professional in the way he deals, before the order got confirmed he used to message day and night, after the payment i got a message saying we work only **am to *pm
Things just went south after that, they wont cancel the order & they are not bothered to deliver the products i paid for.

**th August i placed the order and finally on today is **th August, Mr Gautam deliverd the product. Now comes the next shock, i wanted to replace the matress as i have an issue with it & tried reaching out to their customer service, but the response I get is there is no such order with Pepperfry from my side. I asked Mr Gautam about this and there is no response, he wont provide me with my final bill nor any kind of reference for this order. He says i cannot exchange or return any of the items that i purchased adn giving me a bill does no difference.

The overall experience with Pepperfry Dommasandra was a complete letdown. From the chaotic website to the abysmal customer service , there wasn't a single aspect that I could praise.
I regret spending my hard-earned money on this shopping disaster and would strongly advise others to steer clear of this platform.

What do i do now, i am stuck with products i cant use and pepperfry wont accept any refunds as Mr Gautam is not giving me any order ID or final bill for my purchase.