Muthoot Finance Ltd - Fraud on the name of loan

Hi Team

Date of purchase - **.**.****

The issue is related to the loan passed against my Scotty with reference to the loan number mentioned above.

The concen is while purchasing Scotty, the amount shared by TVS showroom is INR ***** and i ask them to share any offer of EMI.

Then there team member Anuradha and one member from muthoot finance team shared me a offer in which I don't need to pay any interest amount on EMI. In total i have to pay ***** somthing only. They did not shared any Document with me related to EMI neither on message nor through email. They simply said pay * emi's of INR **** then pay the rest amount and close the loan.

Here I want to add, i pay the amount of INR ***** as a down payment.

I agreed on that and proceed further with EMI process.

As per me it's very simple in total i m paying:

*****(Down payment)+(******)+*****(Rest amount) = *****( It includes helmet and accessories charges)

But you guys did a fraud with me. On first emi the amount was not deducted from your end, the reason shared by muthoot team is signature mismatch. Not an issue, i considered it as the issue made from my end.

I paid * to * emi by visiting nearest muthoot branch rest i paid through Paytm and in last ***** amount was also paid from Paytm.

As per all the amount is paid. Then after two or three months i got message to pay the amount of *****. I checked the same by visiting nearest muthoot team they said will check and update but no response.

After that it's almost more then ** months i m getting message pay the amount of INR ***** something.

And, after two days on **.**.**** INR ***** something got debited from my account and in statement it is visible deducted on behalf of muthoot.

I already paid the full amount of scooty and by cheating you again debited my account by same amount.

What is this? In starting my emi not charged because of signature issue and now bank charged whole scooty amount from my account which is already paid from my end and this thing is cleared by your team when i visited your office available in district center.

You are playing with customers or system?

If customers are not paying emi's why you are not calling them texting them? Why you did send any notice at shared home address to pay the amount? Why I need to visit your branches for clarification and they don't have answers?

And, to charge the amount from my account you take almost * years. Do you think I m fool?

I have all the payments proof,messages and documents required to prove that you guys cheat customers just to increase your profit and showroom people helping you guys to increase there sales of scooters.

I want my whole amount back in my account at any cost?

Otherwise I will take legal action against you and i will whatever I can do to destroy your image in the market.