Dmart - Formal Complaint Regarding Theft Incident and Staff Negligence at DMar

I am writing to raise a formal complaint regarding a serious incident that occurred at your [Location] D-Mart store on [Date].

I lost my wallet within the store premises, and I reported it immediately — within *–* minutes of the incident. However, despite the urgency, your staff showed an unprofessional, careless, and uncooperative attitude. It took over *.* hours of argument and unnecessary delay before we were finally allowed to check the CCTV footage. This delay was completely avoidable and allowed the culprits — a couple involved in the theft — to leave the premises undetected.

When your senior staff finally intervened and permitted us to check the CCTV footage, we were able to identify the thief within * minutes. The delay directly led to the escape of the offenders, making recovery of my stolen items difficult or impossible.

Items lost:
• Cash: ₹**,***
• Debit Card
• Silver Coin
• Other personal items

This incident has caused me not only financial loss but also emotional distress, time wastage, and complete harassment due to staff negligence. Such behavior from a reputed retail store is unacceptable.

I request the following:
*. A formal apology from D-Mart regarding this incident.
*. Compensation for the financial and emotional loss caused by the staff’s inaction and negligence.
*. Immediate action and training for your staff to handle such sensitive situations with urgency and professionalism.
*. Confirmation that this matter is being investigated seriously, and appropriate disciplinary action will be taken.

If I do not receive a satisfactory response within * working days, I will be forced to escalate this matter further, including:
• Filing a complaint with the Consumer Forum
• Reporting the matter to local police
• Posting the details of this harassment on social media and review platforms to warn other customers.

I hope D-Mart takes this matter seriously and resolves it responsibly.