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MOHAMMAD ZIA SALEEM filed complaint against Flipkart on Mar 6, 2026
I am writing to raise a serious complaint regarding my order which is incorrectly marked as delivered on the Flipkart app.
On * March ****, when I contacted customer service, the representative clearly informed me that the order could not have been delivered because no OTP had been shared from my side. However, when I contacted customer care again on * March ****, a senior representative stated that the OTP had been shared and therefore the order was delivered.
I would like to clearly state that I never shared any OTP with the delivery agent and I have not received the product. When I requested proof or system evidence showing that the OTP was shared from my number, I was informed that providing such proof was not within their authority.
This contradictory information from your customer support team is very concerning. Marking an order as delivered without my confirmation and without sharing OTP raises serious questions about the delivery process.
Therefore, I request the following actions immediately:
Provide official proof or system record showing that the OTP was shared from my side.
Conduct a proper investigation into this delivery.
Arrange for the immediate delivery of my product or initiate a full refund.
If this issue is not resolved within a reasonable time, I will be compelled to escalate the matter by filing a formal complaint with the Consumer Forum and other appropriate authorities.
Order ID: OD******************
Order Date: **-**-****.
Sincerely,
Name: MOHAMMAD ZIA SALEEM
Mobile Number: **********
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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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