Pepperfry.com - Forced replacement of product

OrderId: *********
I placed order of a bed on **th Oct. I received the product on **th Oct in damaged state.That's when i raised a request for return. On *th of November , carpenter from Pepperfry confirmed that item is beyond repair. I got a call from Afifa Sayed . I have never came across any one so unprofessional as this person in my life. She said that she will place a replacement request and replacement will reach on **th Nov . I told her that it's unacceptable as it will be more than a month since i placed the order , by the time replacement will reach. I told her i can't wait so long and kindly refund me the amount i paid. She refused to listen to me . She said that it's not possible and you can only get refund as Pepperfry credits. Their andorid application has a bug because of which their detailed terms and conditions page doesn't open. The Tnc page which does open, doesn't mention any such thing. I feel this is cheating on their part.