Swiggy Bundl Technologies Pvt Ltd - Food was cancelled without permission and a cancellation fee was charged

I ordered a food around *:** pm , the food was not delivered on time , when contacted consumer executive , was informed that delivery was grouping the order without my permission , the delivery time was extended many times and when requested the cancellation and refund the money since there was a delay and food was getting cold instead of which I was charged full cancellation fee of the order value , the order was cancelled without my permission , I have call recordings of Lakshmi from the escalation team giving wrong facts and lying on the call