SWIGGY - Food Not Delivered

Order No. ***************

I am submitting a grievance against Swiggy, an online food delivery platform, due to their failure to deliver an order placed on November *th, ****, and their refusal to provide a refund for the undelivered items.

Issue Summary:
On November *th, I placed an order through the Swiggy app. While part of the order was delivered, a second parcel never reached me. Despite multiple attempts to resolve the issue with Swiggy’s support team, I encountered significant unprofessionalism and rudeness from the customer service representative, which further exacerbated my frustration. As a customer service professional, I was particularly disappointed with the lack of empathy and assistance provided in resolving this situation.

Key Points:

*. Undelivered Parcel: Swiggy failed to deliver a portion of my order, causing inconvenience.


*. Customer Service Issues: The call center representative was rude and dismissive, contrary to the standards expected in customer service.


*. Requested Resolution: I have repeatedly requested a refund for the undelivered portion of my order, which Swiggy has yet to address.



Relief Sought:
I kindly request your assistance in obtaining a full refund for the undelivered items. I also urge that Swiggy be held accountable for their inadequate customer service practices, as no customer should have to experience disrespectful treatment when seeking resolution.

Thank you for your time and assistance. I am hopeful that your involvement will help in securing a fair outcome.