Flipkart - Flipkart not refunding

I placed two orders first order id: od****************** on **st march **** and second order id: od****************** on **th march ****. Both orders were cancelled on *st march due to corona virus which was ok i understand. After that on *th april i got a message refund has been initiated and it will reach the bank till **th april. When i didn't get any refund i contacted flipkart support (Baljeet) on **th april about that. First of all he didn't believe then he raised issue against it and said someone will call from flipkart. On **th april i got a call from +************ and they said it's bank issue and they provided me refference number. I call the bank support and tell them about that refference number. He told that refund was initiated but it didn't reach the bank. He said it was duty of the seller to check why refund didn't reach the bank. I contacted the flipkart support (Sanjay) again and told about everything. He assured that problem will be solved in ** hours. After ** hours i contacted flipkart support (Ritika) again during chatting with support i got a call again from +************ that told to send bank details information from march will april in pdf format to them. I send them details on April ** ****. I got mail that my problem will be resolved in ** hours. After more than ** hours I got a call from flipkart and they tell that seller has paid and provide me refference number and to contact bank for refund. I visited the bank and they say that if refund was made it will reach to your account. I am just asking my money to be refunded. I am attaching all the screenshot i can share.