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Nalok Dutta filed complaint against Make My Trip on Jan 8, 2023
Hello ,
This is to inform you that I was flying from Pasco Washington to Chicago, US on **rd Nov.
My schedule was as below:
Pasco - Chicago: **rd Nov **:** HRS with United Airlines
Chicago - New Delhi: **th Nov **:** HRS with Air India
New Delhi - Kolkata: **th Jan **:** HRS with Air India
While doing the online check in, I realized that the first leg of the journey i.e. Pasco to Chicago had been cancelled and United Airlines informed MMT on *rd November '**(I called United Airlines on **st Nov after realizing the mishap during online check-in.
Now this is the background to my current situation. I am shocked and pissed at multiple fronts -
Nobody from the MMT team called me on my mobile or emailed me to inform the cancellation even though I have a working and fully functional US contact number
I called the MMT agents, couldn't reach through any of them after multiple attempts. Y
I had to book a new flight from Pasco to chicago in the last minute which costed ** thousand INR more.
Lastly, due to your mess up - I had to wait **hours extra at the airport.
For the last years, I am being constantly harassed by your pathetic customer service who is just shifting blame without proving any concrete statement.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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