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Happy Fares - Flight booking time changed without consent and no alternative options given

Rituparna Dipak Saharay filed complaint against Happy Fares on Nov 18, 2022

I had done my flight ticket for **th Nov for * of my female family members more than ** days ago through Happy fares on Go-Air airline (Kolkata - Mumbai route). However, on **th Nov, I have received a sudden email from Happy Fares stating the flight is not available, and they rebooked my family on a late night flight without taking our consent and also not giving any other alternative flight options. Also, the intimation from Happy Fares came with a deadline of ** mins to either accept their midnight option or take a cancellation.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Happy Fares

19

Total Complaints

11

Total Resolved

57.89%

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