Fala Holidays And Packages - financial fraud of 13 lac company and their staff is absconding forcefully make us purchase

Forcefully made us to purchase a ** days holiday package worth Rs*****/- with Emi approx Rs******/-. in the year November **** from Fala Holidays and Packages, Yelahanka Branch.
persons involved: *. Thasleem, *. Javid Khan, *.Ayesha

*) the staff provided wrong information and without giving me proper information and intimation in the name of checking the eligibility they swiped the card and deducted the total amount from my hdfc credit card for the package This is not at all acceptable to me. And at that time I was only about to check for the eligibility but here instead entire payment has been deducted from my credit card.

*) And they told that this credit card amount will be reverted once I get the indusind credit card, but that never happened.

*) they also committed that at any point of time we can cancel the package and we will get our money back, But for this also we have followed so many times. and they have given commitment that we need to convert the total amount into Emi and they will pay all the extra emi & interest charges for the Emi taken. For the emi amount reimbursement we have made so many followups and simply postponing and make excuses everytime without providing service and their commitments.

*) Somehow after so many follow ups for emi charges reimbursement they have released an amount of Rs*****/- in the year ****.

*) After that I have moved to Coimbatore due to change of my job and they have given their word that anywhere in India they will provide the offers as part of the package but that too never happened.

*) We keep on following and suddenly they stopped responding and came to know like Yelahanka Branch is closed and got the information about KR Puram branch we have visited the kr puram branch and got one contact of Ms.Fiza who promised that they will resolve my issue and since Jan **** no one is responding to our calls and in the Google maps showing that fala holidays and packages in closed and started a new company As Dream Adventures Services in Whitefield, Sigma Tech Park , Varthur kodi, Bangalore


the Emi is for ** months from Jan **** without taking any services from the company I'm paying the emi every month till date

I need my hard earned money back with ** times penalty for making us suffer for this entire period starting from the day of purchasing the package.