Fala Holidays And Packages - Amount Loss Against FALA Holiday and Packages

We got call on ** of march’** from Fala office (KR Puram Branch) saying that we got a gift voucher. After getting many calls, we visited the office they said you got the Gift voucher and also a very good Holiday Package offers going on now. They explained about the Package of Rs.******/- with ** days national/international package and many other facilities (guide/hotels/food etc.) they provide during the trip. We were not convinced and said we are in a position to plan for any trips due to many personal and financial issues. We were about to walk out from there. But they forced us to sit and started brain washing, Sir also the speciality of this package is
• you do not have to pay any Interest against EMI's and
• there is an option called Non Equal EMI where you can pay only Rs.*,***/- per month up to * year, after that you can pay the regular EMI's.
• you can cancel the package at any time if we do not provide the service or not satisfied with the service.
• and you can also transfer the package to friends or relatives if you want.
Though we were not okay to avail any service. They said that, Sir please just give your credit at least we will check the eligibility for Non Equal EMI's and CIBIL score, then you think and decide. But we still denied that we don't require it. They said Sir nothing to worry, just will check for the offer and they took the card from me to check but they directly swiped the amount of RS.*,**,***/-. For asking about the deduction, they said it will be on hold until *days and will be returned to your account once we get the Indus bank credit card issued and it well get converted to Non equal EMI’s. But we got the amount deducted from my account the same day. We asked please cancel and return our money we do not want any package. But they didn’t accept they were keep on manipulating. Later on we got credit card fist EMI of around **k. When we asked them, what Company assured is not happened, we are getting EMI’s of so much amount, they said it happened like that, company will take care of your *st EMI and the total interest on all EMI’s. Company will issue the check or transfer the money to your account before your due date on *th May’** so that you can clear EMI’s. we said that we are not in a positon to pay other EMI’s aswell as we mentioned initially and we asked them to please cancel and return the money. We told them we will pay the cancellation charges also if any, they said we update you on this, we started followups, whenever we call they do not pick the call We started calling them Whenever we call they do not pick the call, after calling many times to all of their team members they tell us will resolve tomorrow. But we dint get any cheque or money transferred or any update till the due date. And finally they all were switched off their mobile phones and no response.
Total Amount of Loss: Rs. *,**,***/- ( *,**,*** + *****(EMI Interest) )
Here are the details of People who manipulated us and their Head Office and Branch Office Addresses:
Farooq (**********) (He is the person who swiped the card), and there is one more person who swiped the Credit Card which linked to the package and didn’t give us contact details /name. Roshini was co-ordinated with him.
Roshini (**********)
Mohammed (**********) (Accounts department)



Head Office Address:
FALA Holidays and Packages, N.R Arcade, #***/***, *nd Floor, CHS Housing Board, *th Phase,
Yelahanka New Town, Bangalore – ******
Ph: *** ********, ********
Branch: K.R.PURAM: #** & **, NH-**, Old Madras Road, Krishnarajapuram, Bangalore – ******