Sketra - Faulty Treadmill

Team Voxya,

I made my purchase of the treadmill from www.sketra.com on July **, ****, and it arrived on August *, ****.

Within two months of purchasing the treadmill, I started experiencing problems.

I reported the issues to them on October **, ****, through all modes of communication, including customer support calls, Instagram support posts, and WhatsApp support chat, but I haven't received any response.

Since then, I have been patiently waiting from **-**-**** to **-**-****.

They make lame excuses for not having spare parts and also share false information on WhatsApp from their customer service team.

I made a complaint to consumerhelpline.gov.in on December **, ****.

They sent the inverter spare part on January **, ****, and I received it on January **, ****. Despite the technician's arrival on January **, ****, to replace the inverter part that they had sent, the treadmill is still not working.

I told them about it, and they said, 'Wait, give us some time."?

I am fed up with waiting. My family and I were subjected to mental harassment from **-**-**** to **-**-****.

Their product, service, and support have lost my faith, and I am no longer interested in their product.

I want them to take away their faulty treadmill and give me back the ₹**,*** I spent.

I need help from Voxya to get the refund.

Thankyou.