Facebook Pixel Tracking

Prestige - Faulty stove delivered and within 3 years lot of issues

V N Srikanth filed complaint against Prestige on Dec 14, 2021

I had purchased a schott glass based stove * years back. At the time of initial use (within ** days of purchase) I had encoutered a gas leakage and registered a complaint to Prestige. Subsequently a service engineer visited from M/S Shilpa Enterprises, Villivakkam as I am residing in Anna nagar at that time.

The person visited is not a quality prestige service engineer (which I had know only at a later stage) and he tried to fix this issue by using screw driver and cutting player and trying to twist the burner set. During this course of action the welding part of the plate underneath and the schott glass is damaged (Which I know only now through another engineer visited from Prestige for a different issue).

I had the issue of rust and holes in the plate underneath of the burner and I had called the prestige center and a person visited from Kodambakkam ( as i am residing in saligramam now). He tried to fix the new plate but not able to and found out the welding part is broken. I had told him the story happend with shilpa enterprises and he asked me how he can use the screw driver and other tools and make it perfect and because of this only the welding is gone.

To rectify he is telling me that I have to spend Rs **** to replace the schott glass and other things.

This damage is purely done by the unskilled service engineer from M/s Shilpa enterprises and I want this to be fixed by Prestige without any additional cost or to replace the stove.

Share, let the world know

Complaint Status

Resolution Demanded:

Replace / Fix problem

Prestige

17

Total Complaints

10

Total Resolved

58.82%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Sunita dsouza on Jul 29, 2024

Prestige  – Rude behaviour Closed

I visited your shop in Gandhinagar. The staff was very rude and had no manners to talk

Narendra Rathore on Jun 22, 2024

Prestige – Flipkart plusClosed

We saw an advertisement on Facebook of Flipkart plus prestige mixer grinder and juicer in ₹***. Then we ordered it and after the payments the ordered details were not shown. And we lost our money

Rajesh on Feb 16, 2024

Prestige  – Refund is pending even after returning itemClosed

I bought an vogue Hob and i raised a complaint on *th Jan ****. The service person initiated return and i have handed over the items. I was not refunded the amount till now. It is causing mental pressure and keep on...

Osama jameel on Nov 25, 2023

Prestige  – Product refund didn t receive Closed

I have bought a gas stove from prestige in year **** since then I had problems in the gas stove that too it was expensive about ***** MRP but still started having problem in * months after buying.i have raised compl...

Meenakshi Thakur on Jul 19, 2023

Prestige  – My electricity product not exchanged Closed

Hi Team, This is regarding my complaint against Vishal mega mart sector *** Mohali Punjab, opposite to shivalik city road. As as I purchase prestige induction from them on Friday ** July **** night for my mothe...