Loading...
Zeenat Shaikh filed complaint against OLA ELECTRIC on Jul 8, 2024
I purchased ola s* x on **st june **** and got delivery on **rd june **** and by very next day I am facing problems in this vehicle.
*. Brakes - Brake gets jammed randomly at any moment and cant move scooter. Sometimes scooter can be moved if I push brake lever forward (opposite direction of normal braking). Other time when in traffic after halt when I start to move and when I accelerate, vehicle doesnt move eventually, but suddenly after some time scooter moves ahead with big jerk which can cause a fatal accident.
*. Software issue - causes countinous and automatic horn untill scooter is on. After ** ** mins on ride horn stops automatically and I find that horn is not working hereafter.
*. Problem in modes - sometime while riding when I start my ola scooter it automatically starts in eco mode and cannot be switched to any other mode. Sometime when I upgrade riding mode to normal or sports mode I cant descend the mode unless I switch off and restart my vehicle.
*. Sometime even after switching off the scooter and after removing the key I can find scooter is on and can be ridden without key attached to it.
*. Seat lock is not working. Cant lock seat. Iys open all the time and cant keep any valuable in boot space.
For all these problems I visited ola service centre at belapur (Navi Mumbai Maharashtra) thrice sice the day of purchase i.e * visits within ** days of purchase. On third visit they asked me to drop my vehicle at service centre and gave me * contact number to connect to know the status of my vehicle repair.
I regret to inform both numbers never responded and still no update from service centre.
While surrendering my vehicle for repair to service centre, I asked them about any reference number of my vehicle under repair if they have? But they failed to give me any reference / complain id and told me to leave vehicle without any details.
I even asked any complain / feedback register if they have for me to connect with higher authority. They refused to give me any of these.
I am attaching screenshot of my vehivle details and my multiple call to service head of ola service centre of belapur Navi Mumbai.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have booked ola scooter on **-**-** by paying the amount and they are suppose to deliver the scooter on **-**-**** but today is **-**-**** and the scooter still not delivered. While i have contacted with their Cus...
i buy scooter which delivered on ** september during this * year time spain scooter breakdown mutliple time and always ola take extra time to give service. in last ** day scooter breakdown * timmes *st service cent...
Dear Team, I visited the Ola Experience Centre in Yelahanka today, expecting to pick up my scooter. However, I discovered that the center has been permanently closed by BBMP. Could you please inform me of the...
The shooter's screen shows (scooter issue please restart the scooter) we have given or scooter on *rd July **** and after giving the scooter for Korea than ** days . The service center has not solved my problem .
I bought Ola electric scooter model no Ola x*plus on ** Jan **** .on **th of feb I got accident from my scooter in which scooter damaged **percent then I filed claim for body parts of scooter but today is ** Jul til...