BOSCH Home Appliances - Faulty Front Load Washing Machine

I hope this email finds you well. I am writing to bring to your attention an issue I have encountered with a product I purchased from your company.

On December ****, I purchased a front load washing machine from your esteemed company. Regrettably, the machine ceased functioning on March **, ****, which prompted me to reach out to your customer service center for assistance.

A service technician visited my residence and diagnosed the problem as a faulty drum, necessitating replacement. I was informed that the cost of this repair would amount to Ten Thousand, and I would receive a two-month warranty on the replaced component.

Needless to say, I am deeply disappointed by this development. A washing machine is a significant investment, and it is disheartening to encounter such a malfunction within just two and a half years of its purchase.

I kindly request your assistance in resolving this matter. Given the relatively short lifespan of the product and the nature of the fault, I believe it is fair to explore options for repair or replacement at no additional cost to me.

I would greatly appreciate it if you could review my case and provide guidance on how we can proceed to rectify this situation.

Please find attached copies of relevant documents, including proof of purchase and the technician's assessment report.

Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Warm regards,

Amit Kumar **********