Make My Trip - False Commitment, Bad Services and paid amount not refunded

travel & tourism: name of company: makemytrip(mmt),

booking id. : nl************,

booking date: sun, feb **, ****, at *:** pm

location of problem: srinagar (problem was started from katra(udhampur checkpoint)),

date of journey: thu, ** feb'** - tue, ** feb'**, amount paid: Rs. **,***/. approx.

problem: I booked the holiday package from makemytrip online, while booking travel expert faisal shaikh (faisal.shaikh@makemytrip.com) had said that If any natural problem happens (like snowfall or Land Slides)during the trip then their team will help in any circumstances but it did not happen at all. I was stuck at Udhampur checkpoint while going to Srinagar due to Land Slides and I informed same to mmt team that I stuck here and they said we will get back to you in * hours but they did not, I kept on waiting there till evening but there was no answer from them, later on, I got back to hotel in katra.

I requested to postpone my trip and they were not ready to do it at all. I called to the hotel people directly and talked with their management, they said normally we do the trip postpone as per customer requirement, same I informed to deepak rajput (mmt agent) but he did not contact any hotel for any postpone request. And after ** days I got a call from Deepak (**/**/**** **.** pm mmt agent) and got the response that your trip neither can be postponed nor refundable.

And during all above process, I was also continuously chatting and informing all things to mmt escalation manager akshay manocha on whatsapp, but did not get any satisfactory answer from him also.

now I want to proceed with the refund.