Boat - Fake Wrong product delivery

On **th June, I ordered Boat Airdopes *** classic black earbuds from the official Boat Lifestyle website, and the product was delivered on **th June. However, upon unboxing, I was shocked to discover that the product was tampered with and turned out to be a counterfeit. I immediately lodged a complaint with the company's customer support, and I have all the email correspondence as proof of our communication.

Regrettably, despite my repeated attempts to reach a satisfactory solution, the customer support team has failed to address the problem. Their responses have been inadequate, and they have not taken any meaningful steps to rectify the issue. I can provide you with the email exchanges as evidence, which clearly demonstrate their lack of concern and willingness to resolve the matter.

To strengthen my case, I possess substantial evidence, including invoices, photos of the counterfeit product, payment receipts, an unboxing video, and the entire email chain with the customer support team. These pieces of evidence serve as concrete proof of the deceptive practices employed by Boat Lifestyle and their failure to fulfill their responsibilities towards me as a customer.